Dingo’s FAQs

A question I’m often asked, especially by owners of smaller dogs, is ‘do you separate dogs based on size?’. The short answer is: yes. We separate dogs based on a number of factors, size being one of them. We also separate by temperament, age, play-style, and “proclivity”; by “proclivity” I mean that some dogs naturally gravitate towards certain members of their pack and away from others. I liken it to children at school, or adults at a dinner party – we’re drawn and attracted to certain members of our species, sometimes for reasons that are obvious and other times almost energetically or inexplicably.

Based on these factors, we will separate dogs as needed in one of five separate “play pens”. The inside of our daycare has three separate play-area’s as well as a smaller play area for little dogs and/or rest time. We also have a 2000 square foot outdoor play space that is sectioned off into two separate play areas that are around 1,000 square feet each. One outdoor play pens is covered by Forever Lawn's patented, antimicrobial K9 grass; the other pen is covered in pea pebbles which are disinfected daily, weather permitting, through the use of wysiwash device. Some dogs will experience paw pad sensitivity after being on our pea pebbles. To avoid this, we recommend that owners purchase a product called Musher's Secret and apply it to their dogs' feet both before and after daycare, at least for the first few weeks of attendance until the paw pads harden up.

We regularly offer doggy pick-up and drop-off services for clients living in Beverly, Salem, Marblehead, Swampscott, Lynn, Nahant, Peabody, Hamilton and Wenham. Morning pickups are scheduled between approximately 7:30AM and 9:30AM depending on where you live. Dogs scheduled for a “Half-Day” with drop-off can expect to be home between 12 noon and 2PM. “Full Day” drops are typically completed between 2:30PM and 5PM. Pickup and drop-off times will vary based on where you live and our routes for the day. For a more specific pickup or drop-off window, please contact management along with your city/town of residence on the day of your scheduled service.

Dogs are typically transported in either our short school bus or, our Toyota Sienna mini-van. The bus always has a bus monitor along for the ride to insure the dogs are well-behaved, safe, and comfortable in transit.

We ask clients to be sure that their dogs are ready for pickup and that their bladders and bowels are empty when we arrive. While collars and harnesses are removed once at the daycare, these items must remain on in transit so if your dog tends to chew his/her harness, we suggest sending him with an inexpensive one. We use our own company leashes for our transportation clients so no need to leave a leash out for us.

If your dog tends to get “car sick”, we ask that you let us know and refrain from feeding him/her before pickup; a packed breakfast or lunch can be sent with your dog in cases such as these.

Finally, if your dog needs to be crated or gated in a certain area of your house at drop-off, please communicate that to us as well and/or leave a note on your door for our drop-off drivers.

In our experience, we have noticed that some dogs, particularly those that are sensitive to loud noises, are bit fearful of the bus initially. Typically, this subsides once they realize that the bus is the vehicle (literally) taking them to their “happy place”. We can aid in this acclimation process by shutting the bus off at pickup and/or coming equipped with high value treats and a friendly voice/touch. The bus monitor will sit with nervous and/or new dogs to help calm them down. After all, the first day of school with a bunch of new friends can be nerve-wracking for anyone.

Transportation reservations should be placed 24 hours before service is needed. Last minute reservations or cancellations may be subject to an additional fee as we staff and plan our routes the night before.

For additional questions about our dog transportation services, please email management at: info@dingosdogsitting.com.

Yes, we do offer overnight dog boarding but to be clear, we are not a kennel as we don't have private rooms or runs. We place our dogs with an appropriate staff member based on size, temperament and availability, and the dog stays overnight in the staff member’s home. The dogs we board are able to attend daycare during the week, but they spend weekends and holidays, days on which the daycare is closed, solely with the staff member who is boarding them. Dogs who do not do well in a group setting have the option of foregoing daycare all together, in which case, they would be boarded solely at the staff member’s home. Rates as follows:

Boarding with daycare: $65/day

Boarding without daycare: $55/day

If you need boarding, the first step would be to fill out our boarding forms located in the “Contact Us” section of our website.

The daycare is open from 7AM to 6PM Monday through Friday; however, we will open as early as 6:30 for clients if requested. The daycare is closed on Saturday and Sunday except upon special request. If you need weekend service, please email us at: info@dingosdogsitting.com

Daycare closings due to inclement weather are decided on a case-by-case basis. Typically, if Beverly Public Schools are closed, the daycare will also close, or enact a “late start”. Snow closures and delays are announced via email and posted on all our social media sites.

We are closed for the following holidays:
  • New Year's Eve
  • New Year's Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • "Boxing Day" (12/26)

To be eligible for enrollment at Dingo’s Dogsitting Doggy Daycare we will need the following from you:

A Vaccination Report and Vet Records. Your Vet can fax these to us at: 857-588-7706. Please insure your dog is up to date on his/her Bordatella (kennel cough) vaccination. The canine influenza virus vaccine is not required but it is recommended.

Proof of a negative stool sample within the past six months to be sure your dog is free of parasites.

Completed and signed Dingo’s Dogsitting Forms. Forms can be downloaded here: http://dingosdogsitting.com/contact-us

Dogs must be spayed or neutered by one year of age and show no signs of aggression.

Please check the mouth and paw-pads of your dog prior to enrollment to ensure he/she is not presenting with the canine papilloma virus, a benign but contagious virus that presents in the form of warts. For more info on what is anecdotally knows as “puppy warts” see our blog post about it here:

Please make us aware of any health issues your dog may be experiencing ahead of time. Does he have tendinitis or favor a certain leg? Prone to ear infections or conjunctivitis? Sensitive stomach? Allergies? These are all things we would like to know prior to your dog’s first visit so that we can be proactive about his/her care.

Also, please fill us in on your dog’s temperament; if you run out of space on the forms, use the back. Does your dog love toys but have resource aggression? Food aggression? A tendency to mount or mark? Has he/she been known to jump fences? Chew items like furniture? Eat inedible objects? Does he prefer women over men or vice versa? The more information we have, the better. We will share this information with staff in order to mitigate issues before they happen.

Your dog needs to be current on the following vaccinations: Rabies, DHPP, and Bordetella (the kennel cough vaccine). The vaccine for the canine influenza virus and Leptospirosis are recommended but not required.
Dogs must have had all three rounds of “puppy shots” before attending daycare; typically, this is around 4 months of age.

Yes. Once enrolled at our daycare, we will create a Pet Exec profile for you. You will be able to make reservations - as well as pay, upload vet records, keep track of your daycare passes, and more -- with us through Pet Exec. After you book a service, a confirmation email will be sent to you indicating that we have received and approved your request.

We accept cash, check, Venmo and all major credit cards for payment. Clients are encouraged to save their credit information within their Pet Exec owner portal in order to keep their account current and maintain uninterrupted services.
Yes, we give tours before 8AM or after 4PM as those are our non-peak hours. There are dogs at the day care during those time frames, but in fewer numbers, which will give you better access to both the indoor and outdoor play spaces.
Six months. Remaining passes not used within six months will be forfeited.
While we make every effort to ensure the dogs in our care are not eating pea pebbles from our yard (or anything for that matter), we cannot simultaneously watch all thirty to forty dogs at once, especially because many dogs will eat things in a surreptitious manner whilst sniffing. If we notice a dog eating pebbles we will correct him and bring him inside and/or switch him over to our turfed play area. However, if your dog is known to eat non-food items to excess, thereby jeopardizing his health, you should probably find a doggy daycare that does not have an outdoor play space.
While we do remove dog collars in our play areas, as well as utilize our own Dingo’s leashes for pickup and drop off, due to the unpredictable nature of dogs, we cannot assume liability for your dog’s accessories whilst in our care. We recommend that all clients purchase a martingale collar for use while at Dingo’s. A martingale collar will prevent your dog from backing out of his collar and should eliminate the need (in most cases) for a harness. For very large dogs that pull excessively, we recommend an Easy Walk Harness in addition to the martingale collar. Just as I don’t send my son to his (human) daycare in his best outfits (lest they return home stretched, ripped and/or stained), we recommend you save your fancy coats and collars for non-daycare days. Please leave flea collars at home as well as these are easily broken during play.
Why, I'm glad that you asked! Please note the following polices pursuant to our package deals:
  • Packages must be paid upfront. Daycare attendance will be billed out at the regular rate until a package is purchased.
  • Packages are good for 6 months from the date of purchase barring any medical issues that would prevent your dog from attending daycare.
  • Package credits cannot be transferred to any other service.
  • Package days are not valid for weekend daycare.
  • Packages are non-refundable. The only exception to this policy would be if your dog is expelled from daycare due to our discretion for behavioral issues, in which case, the remaining days of your package from the date of expulsion will be refunded to you.