Pet Exec is a web-based, third-party, doggy daycare management platform that we use to run our business. Upon completion of our Registration and Release Forms and receipt of your vet records, new clients will be assigned a Pet Exec username and a randomly chosen password. As a new client, when you navigate to Pet Exec for the first time, you will need to click the “forgot your password” link in order to change the randomly assigned password to one of your choosing. The login url in order to get started is: follows:https://secure.petexec.net/login.php
The Legal Stuff
Immediately after logging in, you will be directed to our Agreements page where all clients will need to sign off on the updated Pet Exec terms and conditions.
Navigating the Client Menu:
The client menu is an easy-to-navigate hub where you can do the following:
- update client/pet information
- add/edit credit card information
- make payments and purchase packages
- request appointments for all our services
- see your purchase history
- view upcoming appointments in your calendar
- keep track of your daycare passes
- cancel daycare appointments (note: scheduled services such as rides or walks can not be canceled by clients)
- view your client calendar containing all future daycare, boarding, and/or service (dog walking/transportation) appointments
Now Accepting Credit Cards
Pet Exec securely stores credit and debit card information for easy online payments. We are asking that clients utilize this feature going forward as we move away from Venmo.
Booking Transportation (Rides)
Note that rides are now booked separately from daycare as an added service item. If you are a client that relies on our transportation services, please book this service by clicking on the “Request Other Services” button in your Pet Exec portal. When you click this button, you will be directed to a page with various transportation options. Kindly choose the line item that fits your specific need, for example, “round trip transportation Swampscott” or “one-way ride Beverly”. Transportation prices vary based on where you live.
For those of you who purchase daycare packages, you are also able to purchase transportation passes to coincide with your daycare packages. This will help us keep your package balance concurrent with your transportation balance.
Helpful Hints for Booking Walks and Rides
When booking walks or transportation, please be mindful that you are inputting the correct frequency amount in the line item service request. For example, if you are booking three dog walks for next week, you need only input “1” in the box designated for that service item; this tells the system to schedule your dog for one walk per day within the allotted time frame or days that you select in the next section. If you input “3” because you have scheduled three walks for the week, the system will assume you are looking for three walks per day for all three days you have selected. As a general rule of thumb, remember that the line item amount should be the per day amount (not the per week amount). Note, the same rule applies when scheduling transportation.
Pet Exec is Our Friend (and Yours Too!)
For those of you not on a recurring, set schedule, we would kindly ask that you put your reservations in through Pet Exec 24 hours in advance. While we do our best to accommodate last-minute bookings, preregistration allows us to maintain an adequate staffing level to insure the safety and well-being of all the dogs in our care. Additionally, your timely reservations assist greatly in our accounts receivables accuracy.
For additional questions or concerns about using Pet Exec, please contact us directly (firstname.lastname@example.org) so that we may walk you through any issues you may be having and/or set up a screen share to troubleshoot.
Wag more. Bark less. #dingosdogsitting